Question 1

What is telehealth?

Accepted Answer

Telehealth means having a consultation with a healthcare provider by phone or online video technology, such as Zoom. We prefer video conferencing where possible, as this allows you and your therapist to see one another’s non-verbal communication.

Question 2

What video platform is used for telehealth sessions?

Accepted Answer

We use Zanda, a secure telehealth platform with end-to-end encryption. It complies with all health standards, including HIPAA, ensuring your privacy and confidentiality are always protected.

Question 3

How does it work?

Accepted Answer

If your Telehealth session is via video conferencing, once your appointment has been booked, our support team will send you an email confirming your appointment details and a secure link for your session.  You do not have to download any software to use the link to Power Diary. If a phone session has been booked in, your therapist will call your mobile phone from a private number at the time of your appointment.

Question 4

What equipment do I need for my telehealth session?

Accepted Answer

You’ll need either a smartphone, tablet or computer with an internet connection, camera and microphone. Headphones can also help with audio quality. We encourage you to set up a safe space and we have included some tips below to help you do this. Please ensure your phone or computer is fully charged and has adequate internet speed.

Question 5

Is there anything I can do to ensure optimal internet connection for telehealth?

Accepted Answer

Prior to your appointment, it can help if you:
Ensure you have the latest version of your web browser (Chrome, Microsoft Edge etc). 
Clear out your cache/cookies/history prior to your session.
Close other programs and/or apps.
Check you have a strong and stable internet connection.

Question 6

Things to consider when setting up a safe space for telehealth sessions?

Accepted Answer

Find a private, confidential spot where you can sit comfortably and avoid interruptions — which can be harder than it sounds.

If you’re attending a session from home, choose a quiet area away from busy parts of the house so you can speak openly without being disturbed.

If you’re worried about someone overhearing or unexpectedly entering, consider agreeing a safety phrase or code word with your therapist to signal that you need to end the session quickly.

If you can’t secure privacy at home or don’t feel able to ask others for space, taking a walk can be a good alternative.

Sitting in your car is another practical option: it’s often quieter, allows you to leave the house beforehand, and gives you a chance to settle. Some people prefer to park somewhere peaceful — a park or near water — rather than in a driveway or garage.

Practical tips
Minimize distractions and background noise; headphones or earbuds can help.
Check lighting — natural light is ideal; avoid sitting in the dark.
Be aware of what’s visible behind you on camera.
Keep comforting or needed items within reach (water, tissues, tea).
Put your phone on Do Not Disturb and disable notifications.
If possible, use the same space each time and create a small ritual to begin your session. Consider how you’ll prepare beforehand (reflect on the week or deliberately relax) and how you’ll transition afterward (take notes or do a calming activity).

Question 7

Can I still get a medicare rebate with telehealth?

Accepted Answer

If you have a referral from your GP or Psychiatrist through the Better Mental Initiative, you will be able to access the MBS Telehealth items and claim a Medicare rebate.  The telehealth medicare items were made permanent by the Government on 13th December 2021.

Question 8

Need to know more?

Accepted Answer

Contact us on (02) 9555 2611 or email admin@myspacepp.com.au

Telehealth FAQ's

All you need to know
about telehealth

What is telehealth?

What video platform is used for telehealth sessions?

How does it work?

What equipment do I need for my telehealth session?

Is there anything I can do to ensure optimal internet connection for telehealth?

Things to consider when setting up a safe space for telehealth sessions?

Can I still get a medicare rebate with telehealth?

Need to know more?

My Space Psychology

A place to feel safe and share your story

Telehealth FAQ's

All you need to know about telehealth

What is telehealth?

What video platform is used for telehealth sessions?

How does it work?

What equipment do I need for my telehealth session?

Is there anything I can do to ensure optimal internet connection for telehealth?

Things to consider when setting up a safe space for telehealth sessions?

Can I still get a medicare rebate with telehealth?

Need to know more?

My Space Psychology

A place to feel safe and share your story

All you need to know
about telehealth